Tags - loyal


As you probably know already, the Samsung Galaxy Note 7 is dead and chances of the smartphone ever resurfacing are almost none. However, Samsung would like to keep their customers from going elsewhere and that is exactly why they are offering $100 to all Note 7 customers who are willing to switch over to another Samsung smartphone, rather than leaving the brand completely or asking for a full refund. The extra $100 will be given to the customer via bill credit. Although this incentive is only available to the customers in the US at the moment, Samsung is expected to extend similar offers to other regions as well.


Here's the official statement by Samsung, "As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note 7 for another Samsung smartphone, less any incentive credits already received."


Just in case you want nothing to do with Samsung smartphones for a while, most retailers and carriers will give you your money back, along with a $25 bonus. If you plan to switch to a different brand, you will still get a $25 bonus from most of them. Please note that if you had already exchanged your Note 7 when the first recall was initiated, the $25 bonus which you received then will be subtracted in all three scenarios.


Saikat Kar (tech-enthusiast)



Ever since the Note 7 disaster, reports and surveys have been rampant, as well as conflicting. Just the other day, we were hearing about IDC's report which stated that roughly half of the Note 7 owners may switch over to the fruity side (read Apple iPhone 7), while today, we have a report from ReportLinker that says otherwise.



This particular survey was conducted on 500 smartphone users in the US, over the internet. While a majority of the customers (60% approx.) felt that Samsung did not handle the Note 7 recall episode well enough, about 86% of the survey population stated that they would still consider Samsung smartphones the next time they decide to buy a new phone.



In fact, 84% of the people voted that they do not feel that their smartphone poses any kind of risk to them. Provided that Samsung manages to deliver a product that we had come to expect from the company before the Note 7, the Galaxy S8 seems all ready to lift Samsung up and out of the ditch which the Note 7 landed it in.


Saikat Kar (tech-enthusiast)


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