One of the basic functions of any phone by its very essence is to enable the user to take and make calls, but unfortunately, some of the Galaxy S9 and S9+ units do not seem up to be up to the job. Apparently, a lot of users are complaining about their units dropping calls or the phone muting the call automatically. This issue has been confirmed beyond doubt and Samsung is working on a fix as you read this. It should be noted that this is an old problem now and Samsung has already sent out a patch or two to fix the problem, but so far, they have proven to be ineffective or marginally effective in improving the situation.
Personally, I can vouch for the fact that my old Galaxy S8 also experiences a strange calling related issue. At times, I can see a full signal bar but all call and SMS facilities simply go out of order. I had missed an entire hour's worth of calls last week, without even realizing that it was happening. It was only when I restarted the phone that the messages and calls started to come in again. I guess Samsung needs to improve on the basic phone functionalities of their flagship devices soon.
Saikat Kar (tech-enthusiast)
While a lot of users and even some critics are still touting the Galaxy S9 and S9+ as two of the best Android smartphones in the market, there's plenty of news that contrasts this fact. The calling issues of the S9 and S9+ are no secret and the latest lawsuit in Israel is proof of the fact that it's actually quite serious.
Apparently, a number of users in Israel have sued Samsung Electronics and Suny Cellular Communications Ltd (regional importer and partner) on the basis of selling smartphones that cannot perform even the basic cellphone function of making and taking calls properly. You can read the details of the class action lawsuit below.
"The applicant has discovered that during cellular conversations, the user encounters alternating loss of hearing on the other side of the call for a few seconds at a time (usually between 5 and 10 seconds). In other cases, the fault is expressed in a fragmentary sound (which creates a feeling of distorted reception) that does not allow for an audio conversation at all, and requires the severance of the conversation and the creation of a renewed connection."
Perhaps the most worrying fact in all this is that although Samsung has already rolled out multiple updates to fix the issues related to calling, they have been mostly ineffective, indicating that this could be a hardware issue. In fact, the plaintiff has even confirmed this fact from their side by saying that according to their investigations, the problem is being caused because the cellular networks in the country are incompatible with the Exynos chip powering the device. This could be a big problem for Samsung if they don't address it soon.
Saikat Kar (tech-enthusiast)
Samsung has not had a great time with the Galaxy S9 and S9+ due to the calling issues which most of the models are facing. Calls are either being muted, distorted or dropped entirely by the smartphone and this has even led some Israeli users to sue the company for malpractice and negligence. The unfortunate news is that certain unofficial reports are claiming that the problem cannot be solved with updates at all as the issue is with the hardware itself. This could also explain as to why so many updates have so far failed to bring any significant solution to the problem. Nevertheless, Samsung has just started sending out another patch via OTA, that could potentially solve this issue.
The good news here is that plenty of users have since reported that this might have fixed all the calling issues on the S9 and S9+ after all! So, if you own either the Galaxy S9 or the Galaxy S9+, do make sure that you have downloaded and installed firmware versions G960FXXU1ARD4 and G965FXXU1ARD4 for the S9 and S9+ already, provided of course, it has become available to your region. Let us know what your experiences are post the update.