You would think that Samsung would by now be able to decipher what exactly made the Note 7 catch fire, but you would be wrong. Lithium ion batteries do have the potential to explode or spontaneously combust if something goes wrong inside and that was exactly what Samsung and everyone else thought the problem was. However, it was apparently not exactly what they thought it was. What the problem actually was, remains a mystery still today!
According to Samsung, "We recognized that we did not correctly identify the issue the first time and remain committed to finding the root cause."
"Our top priority remains the safety of our customers and retrieving 100% of the Galaxy Note 7 devices in the market."
Experts examining the smartphones and the scenarios are of the opinion that there could be multiple reasons responsible for the explosions and one of the potential culprits could be that the battery case that wasn't sufficiently big to accommodate the battery of the Note 7. A finer problem could lie in the software of the phone itself, which may have failed to direct battery interactions with other hardware parts inside the phone properly. Whatever the reason is, Samsung needs to clarify it publicly, if it hopes to win back at least some of the trust that it has lost due to the incident.
Saikat Kar (tech-enthusiast)