Apparently, there are plenty of parties who are not satisfied in the way Samsung sold a dangerous smartphone and handled the first and the second Galaxy Note 7 recall, followed by total discontinuation of the device. The first of these class action lawsuits have come into public view as Motherboard explains that the three plaintiffs filing the case against Samsung are doing so on the ground that Samsung inadequately handled the Note 7 recall process. Instead of suing the company for selling smartphones that have the potential to explode, they are claiming that Samsung did not arrange for sufficient replacement devices while initiating the recall/exchange process.
"Samsung informed consumers they would have to wait several days, and even weeks in many cases, before receiving a replacement smartphone. During this time, and as a result of Defendant failing to provide consumers with an adequate replacement, consumers continued to incur monthly device and plan charges from their cellular carriers for phones they could not safely use."
Samsung refused to comment on the situation citing pending litigation; however, we would not be surprised if more of these lawsuits begin to appear from here on. The more prominent and demanding ones will of course involve customers who actually had a Note 7 that caught fire and caused property/physical/psychological damage.
Saikat Kar (tech-enthusiast)