Vodafone Explains the Process of a Firmware Update through Carriers

One of the most controversial topics for Android fans is the waiting for a carrier to update a handset with the latest build of the OS. Vodafone has taken the time to describe its process on its website. The carrier points out that the goal is to get the latest software on customer's devices and the first step actually comes from the OEMs who make the decision which models will receive or need an update. In making that decision, the manufacturer looks at the customer experience of using the new software build on a specific device. This is actually the reason cited by HTC for it's decision not to proceed with Desire HD Android 4.0 update. The manufacturers rightly believe that customers would rather have a smooth running phone running the prior OS build than a unit that freezes and has problems running the latest build.

"The first step in the process is for manufacturers to decide which devices will receive or need an update. In the case of a major firmware upgrade - such as Android devices moving from Gingerbread to Ice Cream Sandwich - it's largely dependent on the experience that the combination of the new software and the hardware capabilities of the device can offer customers. That call is made by the manufacturer in the first instance" - Chris May, Vodafone head of terminals technology

Using the Huawei Ascend G300 as an example, Vodafone says that once the manufacturer makes the decision to proceed with the update, it waits for the software from the developer, in this case it would be Google. Once the software is received, the OEM develops a version of it for their device. Vodafone, at this point, makes sure that the software includes the features it wants its customers to enjoy and adds branding and features like "music, apps or even remote diagnostics capabilities". The carrier wants its customers to "get the best possible experience" from the moment they turn on their new phone for the first time.

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