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Smartphones, tablets, and wearable devices make up mobile devices. With the digital age, mobile tech support is a need because people are relying on mobile devices to communicate with family, friends, and the workplace.


If you have any issues concerning your mobile device, IT support comes to the rescue. But how do you know that you need IT support?


Below are the signs you need mobile IT support:


Mobile Not Compatible With Business Communications System


Mobile devices are flexible alternatives to corded telephones or landline phones, and every business establishment should have dedicated mobile devices for faster business transactions. However, there are compatibility issues with mobile devices if you need to use them frequently for your business dealings.


For instance, Android devices are open source and are compatible with apps downloadable in Google Playstore. If you use business apps outside of Google Playstore, they may not be compatible with your Android devices, so you need IT support to ensure that your mobile and business apps, like doctor-client appointment app, match and are properly configured.


That's why you need to hire a professional IT support Colorado to help and assist you.


Hardware Issues


Smartphones and tablets are sometimes dropped, causing cracks, LCD issues, and touchscreen problems. If you have a malfunctioning mobile device caused by a fall accident, you need to have it repaired immediately to avoid the problem from getting worse.


Software Issues


Your mobile will definitely need IT support if it's exhibiting software issues. For instance, an operating system (OS) issue arises because of outdated software, which would require an update.


Below are some of the common signs of software issues needing IT support:


       Battery Issues: Battery drain is a common software and hardware issue at the same time. Most often than not, batteries fail to perform at their maximum potential because of too many apps running. Unnecessary apps put a strain on the battery, so the best option is to uninstall the app.


Usually, a software update is needed to ensure that the app is up-to-date to avoid straining battery performance.


       Connectivity Issues: Connectivity issues, like WiFi and Bluetooth issues, arise if there's a crowded channel or login issues. Usually, resetting your WiFi router can resolve the issue.


However, if you have a business mobile phone, you have to ensure that it's a hundred percent connected to your internet, and an IT support specialist can be contacted to check internet configurations.


       Signal Issues: No network or signal issues can be a problem with your telecommunications provider. However, if signal problems cannot be ruled out, you need IT support to rule out the source of the problem.

The IT specialist will check if the problem is with device compatibility or a network selection problem.


Signs of Mobile Security Hacks


Mobile devices rapidly overtake home devices when it comes to the number of users. According to research, by 2020, the estimated smartphone users worldwide will be around six billion. It only goes to show that mobile devices are rapidly replacing desktop or personal computers, both at home and in the office.


With the increasing use of mobile devices, there's also an increase in the threat vector because mobile devices are now used in processing payments. Many users are at risk for mobile security problems.


Cybercriminals tend to capture credit card information and data on digital wallets because most businesses are now accepting mobile payments.


However, signs of a mobile malware attack are harder to determine as compared to cyber computer attacks - it's not as obvious or straightforward as a computer virus. That's why IT support plays a vital role in evaluating and resolving mobile security hacks.


Here are some signs of a mobile device malware attack:


       Your mobile device suddenly starts to operate slowly.

       Your smartphone battery drains faster than it used to or sooner as expected.

       There's a sudden noticeable drop in the performance of your mobile device.

       A sudden increase in your data usage because cybercriminals are trying to access the web to transmit data from your mobile phone.

       A strange charge on your telecommunications monthly bill due to some malware making money by sending premium text messages from your mobile phone without your knowledge.


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Storage Issues


Mobile devices have very limited storage systems. If you want to use your mobile devices as business tools, you need to hire an IT support to set proper storage configurations and provide you other storage options, like linking your mobile with the cloud storage.


Conclusion


Your mobile device is an essential communications tool, not only to connect with your family and friends, but also to your boss, colleagues, and clients. That's why any hardware or software issue should be addressed right away with the help of an IT support specialist. In that way, you have peace of mind that your mobile is operating smoothly and securely. 

 


android-vpn


By now, you are probably familiar with the many advantages of using a Virtual Private Network (VPN) to reroute your internet traffic, but do you know how to actually set it up? It's not that hard really, but the steps still can be a bit confusing at first though. After you go through the guide we have for you, that should not be a problem anymore.


Step 1

 

Download your VPN directly from the Play Store first, because it's by far, the easiest and most natural way to get started with VPN for Android. Make sure that it's a reliable provider like Surfshark, because just like the rest of the apps on the Play Store, not every VPN application you will see is worth your attention.


Step 2

 

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In case you are unable to access Surfshark from your Android device, or if the device isn't compatible, just download the APK file directly from the Surfshark VPN website and you are all good to go.


Step 3

 

Install the application via Play Store, or with the APK file and follow the onscreen instructions. The Surfshark interface is easy to use and it will guide you through the rest of the process automatically.


You will need to allow some degree of phone access to the application, mostly related to your mobile and Wi-Fi networks, but it will do the heavy lifting all on its own. That's about it really, and by the time you are done, public Wi-Fi connections will be safer, you will be able to access Netflix content from any location in the world (you will still need a paid Netflix account though!) and even your ISP will have no idea about your browsing history. In case you are somewhat interested in the dark web, you should really get a VPN!

 


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The short answer to that question would be a yes, but we are going to go into a lot more details and actually point out practical reasons why we should all consider using VPNs on our smartphones.


What Exactly is VPN?


VPN stands for Virtual Private Network, which provides anonymity to the user. It makes browsing from any device, be it a computer or a smartphone, safer, more liberated and private.


Smartphones are Our Main Media Consumption Devices Nowadays


The PC can still do things that the smartphone cannot and it's not going to go away any time soon. However, smartphones have mostly dethroned laptops and desktops, as far as media consumption and even gaming is considered.


When you are doing almost everything from accessing Netflix to browsing private websites best left unnamed, then your smartphone is under the same security and privacy threats, that your PC would be.


If you don't want your ISP to find out about the list of websites visited by you, and when you want to keep your location private from prying websites all around the web, a VPN is your best bet, even on a smartphone.


VPN Provides Security through Encryption


Every time you use a public Wi-Fi, your data is at risk of being intercepted by hackers. Wi-Fi signals within a college campus, in a coffee shop, or even private connections which a lot of people have access to, are not safe.


VPN provides protection to your data on unsafe networks, through end-to-end encryption. Not that even encrypted data can't be intercepted, but breaking the encryption is no joke!


Liberated Browsing


China has a very restrictive internetpolicy which doesn't even allow Google, Facebook or Netflix, but if you use a VPN, using the banned sites in China is possible!


Now, we are not saying that the local citizens should do that, because we do not know how the government monitors or punishes such violations, but it would be very, very difficult for even them to know where the user is located. If you are just visiting the country though, having a VPN is a must for your entertainment needs.


Aside from that, any website or service, which doesn't allow your region to access them, or vice-versa, will now open up to your smartphone!


Take Netflix for example, not all content is available in all regions, even though you may have a Netflix subscription. With the help of VPN, you can access any regional content on Netflix with your own account.


Which One Should You Use?


Everything we just discussed are the general benefits of using a VPN on your Android smartphone, but just like everything else, not all VPN providers offer the same quality.


Check out this list of 5 Best VPN apps for Android on ProPrivacy, to know which one would be ideal for you. They are all reliable and does the job pretty well, but depending on where you are located and what your budget is, some may appeal more to you than the others.

 


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It's the only way to surf


VPNs are a super-useful bit of kit and with mobile phones now able to handle the brunt of tasks that would formerly be reserved for desktop or laptop computers, privacy whilst browsing on-the-go has never been more important. With that in mind, we thought we'd give you the lowdown on the best VPN apps for either your Android or iOS handheld devices.


If you were hoping to find the best free mobile VPNs, unfortunately, you'll probably be disappointed by our top threes. As the old saying goes, if you don't pay for something then you're the product!


Below you'll find our three favourite VPNs for both operating systems. It doesn't matter if you're wanting to stream Netflix shows from another country, bet on the football when you're on your holidays (VPN ready online casinos are easy to find), or just paranoid about people snooping on you when you browse, you'll find the perfect product to keep you safe amongst our selections below.



Top Three Android VPNs in 2019


ExpressVPN


ExpressVPN offers users a secure VPN with exceptional speeds and server distribution.  The application itself is very intuitive to use and this elegant user interface makes protecting yourself when browsing as easy as it gets.


One of the standout features of the ExpressVPN package is certainly its exceptional customer support. Live chat is available 24/7 for any problems you may encounter when using the Android app.


Coverage is another strong point of ExpressVPN for Android. It features a total of 2,000 servers, in 148 different locations, across 94 countries.


Drawbacks of the ExpressVPN include the lack of a kill-switch and the fact that users can only connect three devices simultaneously. Another issue is its above-average price point. However, there is a week-long free trial of the software, as well as a 30-day money back guarantee.



VyprVPN


Next on our list of the best VPNs for Android phones is VyprVPN. This high-performance mobile VPN is beautifully presented with an extremely user-friendly interface.

The VyprVPN Android app can connect to over 700 servers in more than 70 locations. Although these figures are lower than those claimed by ExpressVPN, the Switzerland-built VyprVPN can reportedly connect via more than 200,000 different IP addresses, compared to Express's stated 30,000.


NordVPN


If pure security is the name of the game, then NordVPN might be privacy-enhancing product for you. It features innovative "Double VPN" technology. This is essentially like running your connection through two VPNs simultaneously! Such a robust security model has made NordVPN one of the most popular products on our list with over five million downloads to date.

It's not all under the hood with NordVPN though. The application has been designed to be super-straightforward to use. Unfortunately, this does mean that users aren't given much scope to tinker with the configurations, as they are with less basic interfaces.


Server distribution isn't an issue for NordVPN either. The Android version of the product can connect to a total of 5,241 in 62 locations. Users can also connect six different devices at the same time.


In terms of pricing, the NordVPN is competitive and offers both a free trial and a month-long money back guarantee, making it a strong contender for the best value-for-money mobile VPN too.


NordVPN isn't quite perfect, however. Its major flaw is that the performance isn't spectacular. The developers certainly had to compromise on speed for all that extra security. It's not bad but if you're already using a weaker connection, it might be an issue.


Top Three iOS VPNs in 2019


KeepSolid VPN Unlimited


First in our top iPhone VPN category is the VPN Unlimited by KeepSolid. A great interface, rock solid security, and fantastic customer support easily make it one of the must-have iOS applications of 2019.


The user experience couldn't be any simpler on VPN Unlimited. You are literally protected at the click of a button.


Along with being great to look at, VPN Unlimited boasts exceptional security credentials. It uses the OpenVPN tunnelling protocol to evade unmasking efforts. This is one of the few iOS VPNs that can boast such a feature.

The VPN Unlimited also features a highly competent, 24/7 live chat customer support department. This is another strong plus since VPN providers are notorious for their poor user relations efforts.


If we had to pick one thing to criticise the VPN Unlimited package for it would be speed. Again, this weakness might impact those using the application via weaker connections.


NordVPN (for iPhone)


A familiar name is next in our list of the best iPhone VPNs for 2019. NordVPN also offer a sterling privacy-enhancing service for those browsing on the move on Apple devices. Just like its Android counterpart, the iOS-facing app can connect to over 5,000 different servers in a plethora of locations, as well as using six devices with it simultaneously.


In addition to being exceptionally safe, the NordVPN for iOS is effortlessly easy to use. Its ultra-minimalist interface makes tailoring your VPN to your requirements an absolute breeze.

Unlike NordVPN for some operating systems, the one tailored to iPhones does not use the OpenVPN protocol. This is because of the process by which Apple vets potential listings for its app store.


Along with some of our other suggestions, NordVPN bucks the trend within the VPN industry by choosing to offer round-the-clock customer service, seven days a week - a clear point-scoring quality.


CyberGhost VPN


Finally, we have the iOS-facing version of the popular CyberGhost family of VPN products. If you wanted an iPhone VPN for the whole family, this one might well be ideal. It features connectivity to a massive 10 devices simultaneously.


In terms of server numbers and distribution, CyberGhost can connect to more than 3,000 spread out over 90 different locations in more than 60 different countries. The product is also notable for its coverage of the continent of Africa - a market often overlooked by VPN providers.


Like NordVPN, CyberGhost for Apple products does lack OpenVPN support. However, it uses IKEv2, which provides nearly as robust a level of stealth for your browsing.

 

Unfortunately, at about twice the price of NordVPN, CyberGhost isn't so cheap. This is certainly a drawback of an otherwise solid product.


vpn-choosing


These days, there are so many different VPN choices on the market. More and more people are turning to the privacy and security that Virtual Private Networks or VPNs offer, but how exactly do you choose one from another? The best VPN for you depends on your needs. Are you trying to get around content restrictions based on location? Are you looking to trade cryptocurrency? The best way to figure it out is going through some VPN comparisons (for example this one) and seeing which services offer the best overall features. From here, you'll be able to narrow it down to exactly what you need. When selecting a VPN provider, make sure they tick all these boxes.


1)     Speed, Speed, Speed


Even if you are casual internet user and you mainly just use social media, stream content, exchange emails, and so on, you don't want to give up too much on speed. Nowadays, no matter what website you go to, it's likely going to be content-heavy with a lot of images, videos, and graphics, and there's nothing more frustrating than having to wait for everything to load.


When going through your VPN comparisons, do a speed test. The best way to do this is to run a speed test without the VPN turned on, then after. If you see more than a 10% decrease in network speeds, then go with a different option.


2) Where Do You Need Secure Access?


These days, more and more privacy experts advocate using a VPN for all your online activity. This is because even major websites get hacked and fall victim to malware, phishing attacks, worms and other problems that may get transferred over to your computer and mobile device.


For this reason, you want a VPN that provides flexible service across devices. This means that it allows you to protect your home computer while also being compatible with your router, so all your home internet activity is safe. Likewise, the VPN should cover you while you on your smartphone or accessing a public network at somewhere like a cafe or hotel.


3) Does It Offer Multiple Server Locations?


A huge percentage of online content is geo-restricted. Even YouTube offers significantly different content depending on what country you are located in. This is doubly true for paid streaming services like Netflix or Hulu, which may be completely unavailable in certain countries. For this reason, you want to be sure the VPN offers you a choice of multiple server locations- at least ten. This will allow you to access the content you want no matter where you are.


4) Do They Keep Logs?


These days, VPN services that follow a "no logs" policy have exploded in popularity. Most people utilize VPNs so their data and IP address can be kept private. However, some providers keep logs of their users' activity. This can be problematic for two reasons. If the VPN server is hacked, then your IP address and personal data can become vulnerable.


Secondly, you lose all anonymity because there will be an exact browsing history of your activity. If privacy is your ultimate concern then make sure "no logs" is one of the top features. This is another time when VPN comparisons are essential because many providers claim to follow this policy, but actually don't.


5) What Security Features Do They Provide?


This is where the technical jargon may get a bit overwhelming for people new to VPNs, but you don't have to know everything. Just be on the lookout for a few key phrases. The best VPNs offer a higher level of encryption to ensure your data is truly protected. One of the highest standards is the "AES-256" protocol. If a service provides this, that's a good sign.


Another important feature is a "kill switch." A kill switch shuts down your internet connection should there be some failure with the VPN. For example, if your connection is dropped or if there is some glitch in the system, it temporarily shutdowns internet access. This is essential because otherwise, you'd be using the internet unprotected and all of your data would be visible to your ISP, hackers, and other potential threats.


BONUS: Do They Have Bandwidth Restrictions?


Even if a VPN offers fast service, they may have bandwidth restrictions to prevent certain activities such as torrenting. Some services may claim they offer unlimited bandwidth, but if you read the fine print, it may be limited to a certain amount of gigabytes or terabytes per month. For any paid VPN service, you should have unlimited bandwidth, so be sure to check for that when making VPN comparisons.


The Bottom Line: How to Find the Right VPN for You


When searching for the right VPN, the main things you need to focus on are speed, security, anonymity, and bandwidth. Each VPN you look at should be competitive in all of these categories. After this, the final factor is the price. More expensive isn't necessarily better. There are great VPN services for between $4-10 per month. You can even get discounts if you sign up for annual or longer plans and get an even better deal. So get out there and start making some VPN comparisons to find the perfect one for you! 

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