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You should really return the Galaxy Note 7: Samsung is serious

22 September, 2016 Samsung


Samsung continues to urge its customers to return the Galaxy Note 7 as soon as possible. Although more smartphones have been returned since Samsung involved the authorities to speed up the recall process, not all of them have been returned yet. Canada, for instance, has shown better return rates than all other countries, but even then, 30% of the potentially dangerous smartphones are still in the hands of the population. In order to make the danger more apparent to the ones who are holding on to the older models with the defective batteries, Samsung has planned to release an update in Canada with collaboration from local carriers. This update will clearly show the user if their Note 7 is safe to use, or if it needs to be returned to ensure the safety of the users. If it is indeed unsafe, it will also remind the user to return the phone in every three hours!


Additionally, the new batch of safe Note 7s will all show a green battery icon both in the notifications panel and in the power menu. This was possible after Google allowed Samsung to replace the white battery icon in favour of the green one, in light of the precarious situation. You should already be receiving the update as it has started to roll out to Note 7s in Canada from September 21. According to Paul Brannen, COO and Executive Vice President of Samsung Mobiles Canada, "Note users are probably the most loyal customers there are,"


"We've had very few people get a refund and say they don't want the device anymore."

 


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