If you have a Samsung Galaxy Note 7, you will have to return it not only because it could catch fire any moment, but also because it will be remotely shutdown by the company soon. The device was actually a great smartphone, so it might not be easy to replace it; however, here are a few options that you may consider.
Samsung Galaxy S7 Edge
It has a slightly smaller (5.5-inch) Edge display, the same brilliant cameras, water-resistance rating and internals as the Note 7 does. The only things missing are the iris scanner and the S-Pen. Besides, Samsung will also give you $100 in bill credit if you choose the S7 Edge or any other Samsung device in exchange for the Note 7.
Samsung Galaxy Note 5
If you can live with a SoC that's more than a year old, but still performs very well, the Galaxy Note 5 is a great choice. It offers most of the S-Pen functionalities that came with the Note 7, on a flat panel.
Google pixel XL
There is nothing missing in the Pixel XL, which features a 5.5-inch AMOLED panel with a Quad High Definition resolution and the Snapdragon 821 chip which is even faster than the SD 820 which the Note 7 is packing. The 12-mp rear snapper is arguably even better than the latest Samsung sensors, and coupled with Google Assistant and other continuous software updates by Google, this could be one of the best phones to go for right now.
Now that the Note 7 has been discontinued permanently, Samsung is sending a very special protective box for customers to return the smartphone in. The boxes themselves are thermally insulated and the kit actually contains a pair of safety gloves! You will first need to power off the Note 7 and put it into the shielding bag. Next, the shielding bag containing the phone is to be put inside the replacement box. The replacement box will then go into another inner box, following which, the whole package is to be placed inside the final box, which will be shipped back to the manufacturer. One can only ship the item via ground transportation as none of the devices will be allowed on an aircraft. If this doesn't give you an idea about how serious the issue is, nothing will.
We are sad to see such a well made device undone by such disastrous internal engineering flaws, but considering that this was a flagship device with premium pricing, one cannot help but feel astonished that something like this could ever happen to such a device, especially when it was made by the world's number one smartphone maker. If you have not already, return your Galaxy Note 7 NOW. Even if it has been marked as safe, that marking is invalid in light of the current situation.
Saikat Kar (tech-enthusiast)
Samsung continues to urge its customers to return the Galaxy Note 7 as soon as possible. Although more smartphones have been returned since Samsung involved the authorities to speed up the recall process, not all of them have been returned yet. Canada, for instance, has shown better return rates than all other countries, but even then, 30% of the potentially dangerous smartphones are still in the hands of the population. In order to make the danger more apparent to the ones who are holding on to the older models with the defective batteries, Samsung has planned to release an update in Canada with collaboration from local carriers. This update will clearly show the user if their Note 7 is safe to use, or if it needs to be returned to ensure the safety of the users. If it is indeed unsafe, it will also remind the user to return the phone in every three hours!
Additionally, the new batch of safe Note 7s will all show a green battery icon both in the notifications panel and in the power menu. This was possible after Google allowed Samsung to replace the white battery icon in favour of the green one, in light of the precarious situation. You should already be receiving the update as it has started to roll out to Note 7s in Canada from September 21. According to Paul Brannen, COO and Executive Vice President of Samsung Mobiles Canada, "Note users are probably the most loyal customers there are,"
"We've had very few people get a refund and say they don't want the device anymore."
Samsung has launched the Galaxy Fold in the US, and so far there are no big complaints. The company is also offering free screen replacement within the guarantee validation time period for the consumer which is rare offer for such an expensive device. The device was due on April earlier this year, but since the company had to review the design due to its complete PR disaster.
The phone was handover to some of the reputed journalists to review the phone but instead the phone broke and couldn't even survive for two days. Samsung spend all this time to repair and revise the design to integrity of the foldable screen. The phone has a 4.6-inch external display when folded and a 7.3-inch screen revealed when it is unfolded like a tablet. In other words, it's a smartphone tablet hybrid and onus is on Samsung to convince potential customers to convince that the Galaxy Fold justify its price tag.
The first thing you see when you unbox the Fold is a care instruction manual which among other warnings, alerts you to not to put excessive pressure to the screen. After some time of using the fold, you may see some crease at the center of the screen when watching the video but it is not too much distracting and may take some time for you to get used to it. Samsung is also offering the special support at no extra charge. You can contact the Samsung experts through a phone call or video chat. They will come to your home or your office according to your convenience. Even if there is no problem so far, the phone is expensive and it will be hard to sell.