While a lot of users and even some critics are still touting the Galaxy S9 and S9+ as two of the best Android smartphones in the market, there's plenty of news that contrasts this fact. The calling issues of the S9 and S9+ are no secret and the latest lawsuit in Israel is proof of the fact that it's actually quite serious.
Apparently, a number of users in Israel have sued Samsung Electronics and Suny Cellular Communications Ltd (regional importer and partner) on the basis of selling smartphones that cannot perform even the basic cellphone function of making and taking calls properly. You can read the details of the class action lawsuit below.
"The applicant has discovered that during cellular conversations, the user encounters alternating loss of hearing on the other side of the call for a few seconds at a time (usually between 5 and 10 seconds). In other cases, the fault is expressed in a fragmentary sound (which creates a feeling of distorted reception) that does not allow for an audio conversation at all, and requires the severance of the conversation and the creation of a renewed connection."
Perhaps the most worrying fact in all this is that although Samsung has already rolled out multiple updates to fix the issues related to calling, they have been mostly ineffective, indicating that this could be a hardware issue. In fact, the plaintiff has even confirmed this fact from their side by saying that according to their investigations, the problem is being caused because the cellular networks in the country are incompatible with the Exynos chip powering the device. This could be a big problem for Samsung if they don't address it soon.
Saikat Kar (tech-enthusiast)